Accidents & Emergencies
When the unexpected happens, you can rely on our dedicated emergency care team. We treat a wide range of urgent conditions — from car accidents and bite wounds to poisoning and respiratory distress. Our hospital is equipped with advanced diagnostic tools and a caring, experienced team ready to act quickly. We're here to stabilise, diagnose, and treat your pet with urgency and compassion.
Emergency Care at Murray River Animal Hospital
At Murray River Animal Hospital, we understand how distressing it can be when your pet experiences a sudden illness or injury. That’s why our dedicated veterinary team is here to provide urgent, stress-free, and compassionate care when you need it most.
Whether it's a critical injury, poisoning, difficulty breathing, seizures, or collapse, we’re ready to act fast and prioritise your pet’s needs.
We inform our routine appointments when an emergency is coming, and reschedule where necessary, or explain what is happening so they understand why they are waiting. An emergency always takes priority and everyone understands and knows that if it was their pet in trouble, they would appreciate the same courtesy and patience
What’s Included in Emergency Services
- Immediate triage on arrival
- Priority assessment by our nursing and vet team
- Stabilisation and life-saving intervention
- Ongoing monitoring and hospital care
- Pain management and critical care
- Emergency surgery (if required)
- Access to up-to-date diagnostic tools (radiology, pathology, ultrasound)
Our clinic is equipped to handle emergencies during our regular business hours. For after-hours emergencies, please call us(02) 6054-1838 and our team of triage vets will advise you on the best next steps. Often we will meet you in the clinic for emergency treatment
In an Emergency: What You Should Do
Call Ahead:
Please phone us on your way in. It allows us to prepare for your pet’s arrival, alert the team, and if needed, reschedule less urgent appointments so we can focus on your pet without delay.
Stay Calm & Gather Information:
We know it’s hard, but staying calm helps you share important details. Please let us know:
- What has happened
- When symptoms started
- If any medications or toxins are involved (bring packaging if possible)
Bring Any Relevant Items:
- Current medications
- Product labels if your pet has eaten something they shouldn’t have
- Medical history or recent test results (if from another clinic)
Emergency Care FAQs
Q: Can I walk in during an emergency, or do I need to call first?
A: It is always best to call ahead, so we can give you tips as you travel and be prepared for your arrival. You can walk in during business hours, and we will assess whether it is a true emergency. If so, we will drop everything that we can and get to work saving your pet’s life. If it is not a life-threatening emergency, we will triage the situation and get your pet treated at the soonest appropriate time. You may be asked to come back. Sometimes a nurse triage appointment will be enough to set your mind at ease. Please do not arrive after hours without prior arrangement, this wastes valuable time.
Q: What types of emergencies do you treat?
A: We treat a wide range of emergencies including:
- Trauma (e.g. car accidents)
- Toxicities and poisoning
- Heatstroke
- Seizures
- Breathing difficulties
- Bloat
- Sudden collapse
- Uncontrolled bleeding
Q: Do you offer after-hours emergency care?
A: YES. For after-hours help, please call us (02) 6054 1838 and our team of triage vets will advise you on the best next steps. We have a local vet on call until 10pm every night, and from 7am until 10pm on weekends. We share a roster with the vets at Fur Life Albury, so depending on the vet on call, you will be directed to either clinic. Often, we will meet you in the clinic for emergency treatment. After 10pm our triage vets will help find you what you need.
Q: Will other clients be upset if my pet is seen before their appointment?
A: We pride ourselves on transparency and empathy. If a critical patient is arriving, we inform waiting clients and reschedule less urgent cases. Our community is incredibly understanding — everyone wants the best for every animal.
Q: What should I do if my pet ate something toxic?
A: Call immediately and bring the packaging of the product ingested. Knowing the exact ingredients and concentration can be life-saving.
We have received your message and will get back to you as soon as possible. Our team is dedicated to providing the best support and we appreciate your patience.
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